Responsible Gaming
at bhaji

1. Our Commitment to Responsible Gaming

bhaji operates exclusively for the entertainment of adult players in Bangladesh. From the very beginning, we built our platform with player protection embedded at every level — from account registration through to withdrawal processing. We take our duty of care seriously, and we continually invest in the systems, tools, and training required to uphold that commitment.

Our responsible gaming framework rests on three pillars: prevention (ensuring only eligible adults can register and play), protection (equipping every player with practical tools to manage their gaming behaviour), and support (connecting players who need help with the right resources quickly and without stigma).

bhaji applies robust monitoring systems that flag unusual or potentially harmful gaming patterns — such as extended uninterrupted sessions, rapidly escalating deposit amounts, or sharp increases in bet size after losses. When our systems identify such patterns, our responsible gaming team proactively reaches out to the player to check in and remind them of the tools available. We never wait for a player to reach crisis point before acting.

All bhaji staff who interact with players are trained to recognise the indicators of problem gambling and to respond with empathy, discretion, and practical guidance. No player will ever be judged or pressured when they raise a concern about their gaming behaviour.

2. Age Restriction & Verification

Bangladesh law, combined with widely recognised international responsible gaming standards, sets the minimum gambling age at 18 years. bhaji enforces this requirement at every stage of the player journey:

• Registration check: Players are required to confirm their date of birth during sign-up. Providing a false date of birth is a violation of our Terms & Conditions and may result in permanent account suspension.
• KYC verification: Before any withdrawal is processed, bhaji requires identity verification including a government-issued ID (such as a National Identity Card). Our verification team checks all submitted documents to confirm the player is 18 or older.
• Ongoing monitoring: If at any point bhaji has reasonable grounds to suspect a player may be underage, the account will be suspended immediately pending a full identity review.
• Parental controls: If you are a parent or guardian and believe a minor in your household may have accessed bhaji.net, contact us immediately at [email protected] so we can investigate and close the account without delay.

We strongly encourage parents and guardians in Bangladesh to use reputable internet filtering tools to restrict minors' access to online gambling sites. Free filtering services are available through most major internet service providers.

3. Recognising Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. The following self-assessment checklist lists common warning signs. If you recognise several of these patterns in your own gaming behaviour, it is important to take action now. bhaji's tools and support team are here to help.

4. Self-Exclusion

Self-exclusion is one of the most powerful responsible gaming tools available on bhaji. When you activate self-exclusion, your account is suspended for a period of your choosing — ranging from a short cooling-off break to a permanent closure. During a self-exclusion period, you will be unable to log in, deposit, or place bets on bhaji.net.

How to activate self-exclusion on bhaji

You can request self-exclusion at any time by contacting our support team through one of the following channels:

• Live Chat: Available 24/7 directly from your bhaji account dashboard. This is the fastest option — our team typically responds within 2–5 minutes.
• Email: Send a self-exclusion request to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and the exclusion period you are requesting. We aim to process all email requests within 24 hours.

Self-exclusion periods available

Exclusion Period	Duration	Reversal
Short break	24 hours to 7 days	Reversible after period ends
Medium exclusion	30 days to 6 months	Reversible after period ends
Long-term exclusion	6 months to 5 years	Review required before reinstatement
Permanent closure	Indefinite	Cannot be reversed

When a self-exclusion is active, bhaji will not send you any promotional emails, bonus offers, or marketing communications. Any remaining balance in your account at the time of self-exclusion will be held securely and returned to you via your registered payment method (bKash, Nagad, or bank account) upon request.

bhaji encourages players who choose permanent closure to also consider blocking bhaji.net through their browser or using a third-party gambling block tool for added protection.

5. Deposit & Spending Limits

One of the most effective ways to keep your gambling within a comfortable budget is to set deposit limits before you start playing. bhaji allows you to set personal limits on how much you deposit over daily, weekly, or monthly time periods. Once a limit is set, it takes effect immediately and cannot be increased for a mandatory cooling-off period — this prevents impulsive decisions made in the heat of the moment.

Limit Type	Time Period	Example Amount	Cooling-Off Before Increase
Daily deposit limit	24 hours	৳500 – ৳5,000	24 hours
Weekly deposit limit	7 days	৳2,000 – ৳20,000	7 days
Monthly deposit limit	30 days	৳5,000 – ৳50,000	30 days

To set or adjust your deposit limits, navigate to your bhaji account settings and locate the Responsible Gaming section, or contact our support team at [email protected]. Reducing a limit takes effect immediately. Increasing a limit is subject to the mandatory cooling-off periods shown above.

We strongly recommend that all bhaji players set deposit limits as part of their initial account setup — even if you are an experienced player and feel confident in your self-control. Having a concrete financial boundary in place removes the temptation to exceed it in the moment.

6. Time-Out & Cooling-Off Features

Sometimes a short break is all that is needed to reset your perspective on gambling. bhaji's time-out feature allows you to pause your account for a brief period without the formality of a full self-exclusion. During a time-out, your account is temporarily suspended: you cannot log in, make deposits, or place bets.

Time-out periods are available in the following durations: 24 hours, 48 hours, 72 hours, 1 week, and 2 weeks. Unlike longer self-exclusion periods, time-outs automatically lift once the chosen period has elapsed — though you must still actively choose to log back in. Time-outs can be activated instantly via the bhaji live chat or by emailing [email protected].

bhaji also recommends that all players use natural session breaks as a responsible gaming habit. Set a timer before you begin a gaming session, decide on a fixed budget in advance, and commit to stopping when either limit is reached — regardless of whether you are winning or losing. Chasing losses is one of the most common pathways to problem gambling.

If you find yourself repeatedly activating and then immediately cancelling time-outs, this pattern itself is a warning sign. Please consider a longer self-exclusion period and contact our support team for a confidential conversation about your options.

7. Player Protection Tools Summary

The following table provides a quick-reference summary of all the responsible gaming tools available to every bhaji player. All of these tools are free, confidential, and available 24/7.

Tool	What It Does	How to Activate
Deposit Limits	Caps your daily, weekly, or monthly deposit amount in Taka	Account settings or [email protected]
Time-Out	Pauses your account for 24 hours to 2 weeks	Live chat or [email protected]
Self-Exclusion	Suspends your account from 30 days up to permanently	Live chat or [email protected]
Session Reminders	Sends an alert after a set period of continuous play	Account settings
Reality Check	Displays net win/loss figures at regular intervals during play	Account settings
Account Closure	Permanently closes your bhaji account and returns any balance	Live chat or [email protected]

8. Support & Crisis Resources

If you believe your gambling has become a problem, or if you are concerned about someone close to you, please do not wait. Seeking support is a sign of strength, and help is available. bhaji's own support team is available 24/7, and we can connect you with professional counselling and crisis resources appropriate for players in Bangladesh.

For urgent support, contact the bhaji team via live chat (available directly from your platform dashboard) or by emailing [email protected] with the subject line "Gambling Support". Our team members are trained to respond with empathy and will not judge you for reaching out.